OVERVIEW

We are not satisfied unless you are! ShoeBeez, Inc. will gladly accept returns on eligible items and our return process is quick and easy!

RETURN POLICY

  • If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.
  • The following rules apply:
  • Products must be in original packaging with tags intact and in a new and resalable condition.
  • Any product that was used is non-returnable.
  • Shipping Fees are non-refundable.
  • All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
  • There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
  • Free items are excluded from return policy and are not eligible for return or exchange.
  • Order cancellations can only be requested prior to shipment.
  • If the return of an item was caused by an error on our or a manufacturer’s part, we will cover the shipping fees.

RETURN PROCEDURE

To return a product, you must first contact us through the Contact Us form that is located in the MY ACCOUNT section.  Please make sure you include your order number in your request.  We will respond with the instructions for return.  You may also contact us via email at ShoeBeezInc@gmail.com.

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell the item, the original packaging must be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse, and will be subject to a restocking fee of up to 35 percent being withheld from your refund. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

EXCHANGE PROCEDURE

There are two different methods for exchanging a product:

Option 1 (Slower) – Use the standard return procedure to request an RMA for the product you need exchanged. In your request please specify the exact product(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new product. If there is a difference in the price, you will be either refunded or charged the difference.

Option 2 (Faster) – Order the new product online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the product you would like to return. Upon our receipt of the product, a refund will be promptly issued.

DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

We all know that accidents happen sometimes. If your product(s) arrives defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use damaged or defective products! We will send you a replacement and provide you with a prepaid return label to return the defective product. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement product is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.

ORDER CANCELLATIONS

When you request a cancellation of an order it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from back order logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.

REFUNDS & CREDITS

Once we have accepted your return, you will be issued a refund via the same payment method you originally used to place the order (Credit Card, Paypal, etc). The refund amount will be composed of the original purchase price minus shipping charges if applicable. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.